Job Description

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for an experienced Studio Manager to run our  Boston, MA, studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional who thrives in a fast-paced, hands-on environment with strong interpersonal skills. Management experience is a must, along with 4+ years of fine jewelry sales experience with both lab-grown and natural diamonds, as well as a strong innate sense of style and flawless communication and organization skills. This is a full-time role located in  Boston, MA, and the office hours are 10am -6pm, Thursday- Monday .

Key Duties and Responsibilities:

Management

• Open and close the studio
• Liaise with NYC team gemology and sales team to ensure all stones are on hand for appointments
• Organize and return weekly diamond shipments
• Run hiring process and manage team schedule
• Guide and educate the bespoke design team on diamonds, settings, and sales tactics
• Responsible for overall studio performance and monthly benchmarks
• Maintain showroom appearance and order supplies as needed
• Point of contact for the building manager if any issues arise

Sales

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or website.
• Advise clients on the four c's
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite
• Advise clients on all aspects of ring selection from prong thickness, to band thickness, setting style, and wedding band selection
• Empower clients to feel confident in their once-in-a-lifetime purchase
• Meet sales goals and close sales efficiently
• Show diamonds over video chat and in person and articulate the differences between different options
• Work with the house gemology team to source, select, and present diamonds
• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience

• Jewelry Skills: Strong knowledge of fine jewelry styles, construction techniques, and trends. Design and /or bench experience is a plus.
• Management Skills: 3+ years of Management experience + leading a team
• Sales Skills:  Track record of being a top performer in prior sales roles with a minimum of 3-4 years experience in jewelry or bridal.
• Soft Skills:  Excellent verbal and written communication skills. Extremely detail-oriented. Organized and comfortable multitasking and juggling many client requests at once. Ability to work proactively and think creatively to solve problems as they arise. A keen eye for detail and a high level of empathy and professionalism
• Education:  Bachelor's degree required, GG or GIA diamonds a plus
• Software:  Computer savvy, proficient in Google Sheets/Excel. Adobe Illustrator experience is a plus

Benefits

• Equity Compensation.  Every Frank Darling team member receives a stock option package to share in the upside of our success.
• Insurance.  A sold, fully paid medical and dental insurance kicks in on day one.
• 401k.  Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge.
• Performance-Based Bonuses. Quarterly and annual bonuses for achieving sales targets.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

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