Job Description

About Broadway Housing Communities (BHC)

Broadway Housing Communities (BHC) believes equitable access to housing, education and the arts builds healthy communities. For over 40 years, our community-based housing model has generated meaningful change and sustainable pathways out of poverty for adults, children and families in West Harlem and Washington Heights.

BHC’s innovative model supplements the best practices of supportive housing for homeless adults with enriched and intensive educational resources for resident children and their parents/guardians. Over time, BHC has developed seven, and continues to own and manage five, deeply affordable and supportive residential properties with over 300 residents; onsite tuition-free high-quality preschools serving 120 children and families; three community art galleries; and a cultural institution, the Sugar Hill Children's Museum of Art & Storytelling. These efforts provide a comprehensive and innovative housing-based approach to redressing poverty through stable affordable housing for individuals and families, access to the arts, and early childhood education, which has served as a replicable national and world wide model.

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Role Summary

The COO will play a critical role in designing and implementing BHC’s strategic and operational roadmap. This leader assumes day-to-day responsibility for operations, regulatory compliance, facilities, and finance, building systems and capabilities that ensure every function is performed with excellence so BHC residents—adults, children, and families—receive the support they need to live stable, independent lives.

RESPONSIBILITIES

Strategic Operational Leadership

• In partnership with the Executive Director, develop a three-year strategic plan for the organization and an operational roadmap inclusive of evaluating current staff and assessing staffing needs.

• Translate strategy into clear goals, metrics, and operating cadences that drive accountability and performance.

• Align operations with BHC’s mission and priorities, collaborating closely with senior leaders across Housing & Tenant Services, Education, Museum/Culture, and Development.

• Serve as a member of the executive team; coordinate with the Board and key external stakeholders as needed.

• Lead and coach the directors of Operations, Facilities, and Finance.

Operations Management

• Lead day-to-day administrative operations, including IT systems, office management, and organizational infrastructure.

• Streamline workflows and implement systems that improve efficiency and service delivery for residents and staff.

• Manage contracts and vendors for administrative and outsourced services, ensuring accountability and cost-effectiveness.

• Strengthen policies and processes related to procurement, risk management, and compliance.

• Oversee organization-wide technology and data systems to support communication and performance tracking.

Facilities Management

• Oversee maintenance and operations of all BHC properties, ensuring safe, compliant, and well-maintained facilities.

• Manage in-house or outsourced property management teams, vendors, and contractors to ensure responsive service and regulatory compliance.

• Implement preventive maintenance schedules, safety procedures, and emergency protocols across buildings.

• Coordinate capital planning and facility improvement projects in collaboration with Finance and Development.

• Monitor facilities budgets and reserves; ensure timely vendor payments and responsible cost management.

• Promote sustainability and energy-efficiency initiatives to reduce costs and improve long-term asset performance.

Financial Management

• Lead budget planning and oversees budget management, ensuring alignment with mission and strategic goals.

• Provide real-time financial guidance to the Executive Director; deliver quarterly updates to the Board and Audit/Finance Committees.

• Oversee budgeting, cash management, financial reporting, and audits in partnership with Finance; strengthen internal controls and policies.

• Manage organizational insurance, legal, and compliance matters in coordination with external counsel and advisors.

• Deploy tools and automation to improve financial processes, forecasting, and grant/contract reporting; ensure timely, accurate submissions.

QUALIFICATIONS

• Deep commitment to BHC’s mission and values.

• Familiarity with affordable/supportive housing, Section 8, HPD/HUD, and related regulatory environments (strongly preferred).

• Bachelor’s degree required; Master’s in Business Administration, Public Administration, or related field preferred.

• 10+ years of progressive leadership in operations, facilities, finance, or administration within complex, multi-site organizations.

• Strong financial acumen with experience managing multi-million-dollar budgets and audits.

• Demonstrated success building systems, leading teams, and delivering measurable operational outcomes.

• Exceptional communication and relationship-building skills; adept at cross-functional collaboration.

• Superior judgment and the ability to prioritize among high-leverage, high-risk issues in a fast-paced, high-change environment.

• Excellent organization, project management, time management, and follow-through.

Compensation: Salary commensurate with experience; $175,000–$190,000 range. Comprehensive benefits include health, dental, vision, 403(b) retirement plan, life insurance, disability coverage, and paid time off.

To Apply: Send cover letter, salary requirements, and resume to resumes@broadwayhousing.org with subject line Chief Operating Officer. Please, no telephone calls—we will contact candidates whose qualifications best align with this role.

Equal Opportunity: BHC and the Sugar Hill Children’s Museum of Art & Storytelling are Equal Opportunity Employers.

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