Job Summary
The Internal Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
This is currently a hybrid role with 3 days in the office and 2 days working remotely.
Key Responsibilities
1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams
2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
5. Event Coordination: Assist department groups in planning and executing customer events.
6. Recordkeeping: Maintain accurate records of requests, orders, and communications.
7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.
Qualifications:
Education: Required: 2-year degree (preferably in business-related fields).
Skills:
o Strong written and verbal communication skills for building positive relationships across all organizational levels.
o Exceptional organizational and multitasking abilities, with attention to detail.
o Technical proficiency with scheduling and work order software, or aptitude for learning new systems quickly.
Experience:
- Preferred: Previous experience in a call center, customer service, or administrative support role.
- Adaptability: Ability to thrive in a fast-paced environment and respond effectively to changing priorities.
Job Highlights:
This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.
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