Job Description

Customer Service Specialist-Part Time

Vector Surgical® is an award winning medical device company. Small yet dynamic, we are growing quickly and are looking for an outstanding individual for our Customer Service Specialist role. This position is ideal for an individual who has a strong attention to detail and a commitment to quality.

The Customer Service Specialist position is responsible for processing online orders that are submitted from our customers. Work schedule is 8:00 AM-4:00 PM on Monday, Wednesday and Friday. The position is on-site based at our Menomonee Falls location.

Core Responsibilities:

• Process product orders and provide prompt and efficient response and resolution to all customers’ requests
• Provide exceptional customer service by responding efficiently, accurately, and courteously on customer transactions through email correspondence
• Review orders for accuracy and special handling instructions
• Resolve customer requests for information or other related issues promoting a positive customer experience
• Assist the sales team by assembling marketing materials, shipping supplies, and related tasks

Candidate Requirements:

• Bachelor’s degree required
• 3-5 years of customer service in competitive commercial business entity
• Outstanding written and verbal communication skills
• Excellent command of details with the ability to prioritize
• Ability to focus and work efficiently, independently and accurately
• Solid computer skills, including the ability to use multiple software systems simultaneously
• Experience in the medical device industry is preferred

We continue to grow and opportunities abound! As a team member, your talents and contributions are welcomed and recognized!

Qualified applicants are highly polished professionals who want to help improve the quality of care for cancer patients.

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