Job Description

Job Title: Lobby Concierge

Location: New York, NY

Company: Forrest Solutions

Pay Rate: $25.15/hr

Shift: 7:30am - 4:30pm (Monday - Friday)

About Forrest Solutions

Forrest Solutions provides on-site outsourced solutions based on proven best practices for the management of non-core business functions. We specialize in delivering high-touch, hospitality-driven experiences to our clients in corporate and financial services environments.

Job Summary

The Lobby Concierge is an energetic, personable, and polished professional responsible for creating a welcoming and elevated first impression for high-end clientele at a prestigious financial office building. Serving as a brand ambassador for both Forrest Solutions and our client, this role plays a critical part in delivering white-glove hospitality and ensuring a seamless visitor experience.

Key Responsibilities

Essential Functions

• Provide a memorable and elevated hospitality experience to all guests and end-users.
• Greet clients and guests with a 5-star, professional demeanor—representing the first impression of the client’s brand.
• Escort VIP guests to elevators and designated floors, ensuring they feel attended to and valued.
• Proactively call and manage elevators for guest convenience.
• Respond promptly to incoming phone calls and email inquiries related to guest arrivals.
• Manage a high-volume email inbox and coordinate requests across multiple lobby locations.
• Handle visitor registration requests via ServiceNow or other intake systems.
• Verify guest identity and manage access validation processes.
• Provide concierge services such as dining, theater, or tour recommendations.
• Maintain the cleanliness and appearance of the concierge desk and surrounding lobby areas.
• Prepare and process daily, weekly, and monthly reports as needed.
• Assist with special projects and additional responsibilities as assigned.
• Actively participate in opportunities for team and employee engagement.

Requirements & Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of 1–2 years of hospitality, front desk, or concierge experience—ideally in a hotel or corporate setting.
• Prior experience in a professional services or financial firm environment is a plus.
• Strong proficiency in Microsoft Outlook and accurate data entry.
• Excellent written and verbal communication skills.
• Exceptional memory for names and faces.
• High-energy, polished demeanor with a white-glove service mindset.
• Ability to multitask effectively in a fast-paced environment.
• Maintains professional appearance and adheres to corporate grooming standards.
• Team-oriented with a positive, can-do attitude that inspires those around them.

Physical Requirements

• This position requires standing for the entire shift.

Additional Information

This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of responsibilities, duties, or skills required. Duties and responsibilities may be added or modified at any time to meet the needs of the client and business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

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