Job Description

Company Description

NeighborHealth, one of the nation’s largest Federally Qualified Health Centers (FQHCs), serves more than 120,000 patients annually and is recognized by the Health Resources and Services Administration (HRSA) as a National Quality Leader. With over 50 years of service, NeighborHealth is committed to providing comprehensive primary, specialty, and emergency care with a focus on bridging health equity gaps in Massachusetts' low-income and immigrant communities. The organization operates the state's only satellite Emergency Department, alongside advanced radiology, Behavioral Health Urgent Care, and integrated pharmacy services. NeighborHealth remains dedicated to delivering accessible, person-centered, and compassionate care to promote healthy individuals, families, and communities.

Role Description

The Nurse Manager provides leadership and operational oversight for the Employee Health and Infection Control Department, as well as nurse management for OB, Specialties, Winthrop Primary Care, and Project Shine. The Nurse Manager will ensure safe staffing and patient flow, interdepartmental collaboration, supervise clinical workflows, and oversee and develop staff.

The Nurse Manager reports to the Director of Nursing and collaborates with the Administrative Directors to ensure all compliance, regulatory goals, and workflows follows best practices.

Leadership Responsibilities  

• Provide direct supervision of nurses and medical assistants in assigned departments (OB, Specialties, Winthrop Primary Care, Project Shine). 
• Oversee Employee Health and Infection Control programs, ensuring compliance with CDC, OSHA, MA DPH, and Joint Commission requirements. 
• Collaborate with medical and administrative directors to optimize patient flow, clinical workflows, and staffing models. 
• Conduct annual performance reviews, competencies, and professional development plans for nursing staff. 
• Ensure adequate staffing coverage and manage nursing schedules. 
• Represent nursing functions in health center and departmental meetings. 

Educational Requirements  

• BSN required 

Licensure/Certification  

• Current RN license in Massachusetts. 
• CPR/BCLS certification required. 
• Occupational Health or Infection Control certification preferred. 

Experience Requirements  

• Required: Minimum of 3-5 years licensed nursing practice experience in an ambulatory care practice setting. 
• Minimum of 2 years relevant management experience. 
• Prior experience in Employee Health, Infection Control, or Occupational Health strongly preferred. 
• Ability to use data to evaluate outcomes required 
• Working knowledge and experience with electronic medical record systems, performance dashboards, database products, and analysis tools 
• Must have the ability to lead change in an organization and possess excellent interpersonal, communication and teaching skills
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required.

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